Privacy and Cookie Policy Lacrumo

Lacrumo attaches great importance to the protection of your privacy and security.

Data Processing

When you visit this website, place an order, sign up for the newsletter, ask us a question, or participate in a contest or survey on this website, we ask you to provide, among other things, your name, address, and bank and/or payment details. Lacrumo uses this data for the following purposes:

• To deliver and invoice our services;

• To process your order and inform you of its progress;

• To inform you about the organization, products, and activities of Lacrumo;

• To provide information to third parties if necessary for them to perform their work for Lacrumo or based on legal obligations;

• To answer your questions.

Additional purposes for membership

If you have signed up for the Lacrumo membership, Lacrumo uses this data for the following additional purposes:

• To send you special offers, text messages, and/or newsletters via email, SMS, and/or regular mail regarding the Lacrumo membership;

• To create offers that align with your preferences and purchases.

Additional purposes for contests

If you have participated in a contest, Lacrumo uses this data for the following additional purposes:

• To inform you about the results of contests.

• Finally, we register information (including the IP address used) for compiling user statistics and for the security of the website.

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Data Controller and Exchange

All data, including but not limited to your personal data and purchase data, is processed by the data controller Lacrumo V.O.F., Heijerstraat 11, 5563BM Westerhoven, The Netherlands.

For the purposes set out in this privacy policy, all data may be exchanged between companies within the Lacrumo group, including companies located in countries within and outside the EU, and including subsidiaries of Lacrumo V.O.F. that manage the Lacrumo webshops in your country on behalf of Lacrumo V.O.F.

For analyzing purchase history for marketing purposes, your data may be stored on third-party servers. These third parties store and process your data according to the instructions of Lacrumo V.O.F. This analysis is used exclusively by Lacrumo. Unless otherwise stated herein, your data will not be provided to third parties.

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Lacrumo Membership

If you are 18 years or older, you can register as a member for free via lacrumo.com. You agree to receive special offers, newsletters via email, mail, and/or SMS from Lacrumo regarding products and activities of Lacrumo, including invitations to special events.

If you no longer wish to receive these, you can terminate your Lacrumo membership at any time by notifying Lacrumo via the ‘Unsubscribe’ (Afmelden) link in the footer of the newsletter.

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Your Rights

You have the right to inspect the data recorded about you by Lacrumo at any time. If (part of) this data is incorrect, you can request Lacrumo to correct, supplement, delete, or filter this data.

• Email: info@lacrumo.com

• Mail: Lacrumo, Heijerstraat 11, 5563BM Westerhoven, The Netherlands.

If you do not wish to receive marketing information about Lacrumo, the organization, or the products, you can send an email to the address mentioned above.

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Cookie Policy

What are cookies?

A cookie is a small piece of data sent by a website and stored in your web browser on your computer, mobile phone, or other portable device while you visit a website. Cookies can be used to store your passwords and user IDs, homepage preferences, order status on a website, personalization, or website tracking (e.g., targeted marketing).

Use of cookies

Cookies allow you to make optimal use of the online shopping and personalization features. Cookies also help us provide you with the best possible shopping experience by giving us information that we use to improve the usability and performance of this website. Additionally, we use tracking pixels in our email newsletters to track clicks to our website.

Changing cookie settings and withdrawing consent

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings to refuse cookies, cookies will be placed when you continue to visit this website. By using and visiting this website, you consent to the use of cookies in accordance with this cookie policy.

If you wish to withdraw your consent, you can delete existing cookies and prevent new ones via your browser settings:

• Google Chrome

• Internet Explorer

• Mozilla Firefox

• Safari

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Cookie Categories on this Website

Cookies for which no consent is required

• Strictly necessary cookies: These enable functions without which you would not be able to use the website properly (e.g., shopping session and checkout). These are session cookies.

Cookies for which consent is required

• Performance cookies: Collect information about website usage to improve its operation. (Permanent cookies).

• Functional cookies: Store information already entered for personalized functions. (Permanent cookies).

• Marketing and retargeting cookies: Used to show advertisements relevant to your interests, including outside of lacrumo.com. (Permanent cookies).

First-party and Third-party cookies

Both session cookies and permanent cookies are used by Lacrumo (first-party) and third parties. Third-party cookies can track you across different websites but do not collect personal data with which the third party can identify you as an individual.

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Social Media Plugins

We use plugins (such as Facebook, Twitter, Instagram, Pinterest, YouTube, Google) to share content. Through a “two-click solution,” a connection is only established with the servers of these providers when you actively activate the plugin.

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Analysis Tools and Software Partners

WooCommerce

Our webshop runs on software from WooCommerce. They have access to data for technical support and are obliged to strictly follow security measures (SSL encryption, secure password policy).

Payment Processors (Stripe)

Stripe handles payments and processes name, address, and payment details for this purpose. They apply appropriate security measures.

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Other Provisions

• Security: Lacrumo has taken appropriate technical and organizational measures against loss or unlawful processing.

• External websites: Lacrumo is not responsible for data processing by third-party websites to which it links.

• Adjustments: This statement may be changed. It is advisable to consult it regularly.

Contact

Do you have any questions? Please contact us via info@lacrumo.com or by mail:

Lacrumo Webshop Heijerstraat 11, 5563BM Westerhoven, The Netherlands